How Loisa saves 100+ hours annually on inventory management with Moselle

Challenge

Manual inventory management curbed effective demand planning and future growth

Less than five years after their founding, Loisa had broken new ground in the Latin cooking industry and expanded the business across Amazon and Shopify. But as the brand's monthly orders surged past 4000, maintaining stock levels to meet the growing demand became a top priority for their four-person team.

To manage the company's inventory, Shom Gupta, VP of Operations and Finance, manually consolidated and analyzed data from Loisa's sales channels in Excel — but he knew this method was inefficient, especially as the business introduced different bundle offerings for its 80+ products.

While many of Loisa's top-selling seasonings are sold both individually and in bundles, each bundle still appears as one unit on Shopify. For a more accurate read on Loisa's total inventory, Shom resorted to counting each item one by one. He then transferred this information into a larger spreadsheet along with the company's Amazon orders to inform Loisa's production and purchase orders.

This manual process was increasingly time-intensive, diverting Shom's attention from growth-oriented tasks, such as expanding Loisa's network of manufacturers to support their scale. And without a solution to verify the accuracy of his inventory calculations, demand planning quickly spiraled into an operational bottleneck.

"Some days, I'd panic and crunch the numbers again to check if our inventory data was reliable," shares Shom. "As a small business, we can't afford to lose customers' loyalty by stocking out. We always need to know when and what to replenish so we can meet demand in time."

Accurate and timely restocks were essential in ensuring the right items were always available and building long-term customer trust. But to fuel the company's growth momentum, Shom first needed to streamline Loisa's inventory operations. Specifically, he needed to achieve two critical goals:

Unify the company's data for complete inventory visibility
Build an actionable inventory overview to inform production and restocks

When he discovered Moselle's live data feeds and AI-powered inventory planning, he realized he'd found the silver bullet to level up Loisa's inventory management and unlock their next growth stage.

"The effect of inaccurate inventory levels is two-fold: lost sales in the present and lower potential for future purchases. That's why small companies like ours need their inventory management running like clockwork."

Solution

Benefit #1: Intuitive inventory overview with accurate, real-time data

Rather than building an inventory view from scratch, Shom centralized all of Loisa's sales, inventory, and product data into Moselle's intuitive platform in less than a day. Connected directly to the company's sales channels, Moselle updates this information in real-time, giving Shom peace of mind that stock levels are always accurate.

Even better, he no longer has to count individual items across Loisa's many seasoning bundles on Shopify. The platform automatically breaks down the brand's inventory summary by channel and SKU to easily evaluate at a glance how many items he has on hand.

This granular data also makes it possible to act on any changes in the brand's inventory levels. So when a renowned publication praised Loisa's cinnamon jars and orders skyrocketed overnight, Shom moved fast. Using Moselle's live inventory view, he quickly determined the exact number of jars left and restocked just in time, capitalizing on the boost in sales and further solidifying customer loyalty.

Benefit #2: AI-powered demand planning with actionable insights

With reliable stock data and Moselle's reporting on Loisa's side, Shom easily dives into the company's inventory performance to plan upcoming replenishments. Moselle's powerful AI automatically analyzes the brand's data, generating actionable reports on a weekly and monthly basis to show which products have been selling well across its channels.

In Shom's words, creating a similar "shorthand way of gauging critical stock information" for 80+ products would've been nearly impossible using his initial manual system. But with Moselle's insights, he now makes informed adjustments to the company's manufacturing plans, ensuring they have the right amount of every product to meet demand. For example, he can put production on hold for less popular items to allocate more resources and sufficient shelf space to Loisa's bestsellers.

With Moselle's forecasting capabilities, he also doesn't have to worry about stockouts impacting the customer experience. The platform shows exactly how many days he has left before an item goes out of stock so he can place accurate POs based on Loisa's lead times and manufacturing schedules. As a result, Loisa restocks each item on time, every time.

Now that inventory management is on autopilot, Shom can dedicate more time to strategic activities like finding new manufacturing partners to support the business in its next growth phase.

"Moselle's platform instantly transformed our inventory operations. We now know at a glance what items have been selling across our channels and when we need to replenish to meet demand. This way, we always stay in stock without overproducing."

Results

Loisa cultivates a loyal customer base that generates 50% of orders while eliminating stockouts

By partnering with Moselle, Shom put an end to inefficient inventory management. Thanks to the platform's granular, real-time data and advanced AI features, he is confident that Loisa's lean team can satisfy their rising demand — and they've already clinched some impressive results:

0 stockouts since partnering with Moselle
104 hours saved annually on inventory management
100%+ YoY sales growth supported by seamless inventory operations
50% of orders come from repeat customers

Today, Shom says Moselle is more than a powerful inventory solution — they're a true strategic partner. And as Moselle's customer support team goes above and beyond helping the company achieve maximum value, the platform will play a crucial role in Loisa's continued path forward.